Warranties at JM Band - Your Assurance of the Best Service

At JM Band, we have several warranty programs in place to ensure you receive the best service. We match prices and offer an additional 5% discount if you find the same product cheaper from a competitor in the UK - and this applies to our broad customer base, including B2B, B2C, and B2G. But that's not all! Our delivery guarantee ensures the timely arrival of your products, and we also offer next-day delivery on selected items. To make it even easier for you, we guarantee free shipping. At JM Band, your satisfaction is our priority. Welcome to hassle-free shopping!

Price Guarantee

Price Guarantee and Discount

At JM Band, you can always be sure of getting the best price! We only sell products that we truly excel at, which is why we offer a price guarantee on all products available on our webshop. This means we'll match the price if you find the same product cheaper from one of our competitors in the UK. Additionally, we'll give you a 5% discount off the unit price. Our price guarantee applies to both our B2B, B2C, and B2G customers. We believe this is excellent customer service!

Here are the few terms associated with our price guarantee:

What does the price guarantee entail?

  • The price guarantee applies when:

    • The product being compared must be the same quantity and material.
    • The item is in stock and/or available for purchase from a retailer.
    • It is a UK company registered with an active UK VAT number that is being compared.

  • The price guarantee does not apply when:

    • The offer from the competitor is more than 14 days old.
    • It's a promotional offer, queue, or time-limited offer.
    • The product must be new and not a demo or display item.

  • How to Use It

    Always get the best price! If you have an offer from another UK company, we'll match the price and give you an additional 5% off your order. Send us an email with proof of the offer to info@jmband.eu , and we'll process your order as quickly as possible.

    Please Note
    The price guarantee can be used once per order and must be documented, for example, with a screenshot.
Delivery Guarantee

Delivery Guarantee

We understand how much effort you've put into creating the best settings and experiences for your guests, and we understand the role our products often play in this context and the importance of having them in the right place, at the right time, and in the right quantities. That's why we offer a delivery guarantee!

Here are the few terms associated with our delivery guarantee:

What Does the Delivery Guarantee Entail?

  • The delivery guarantee applies when:

    • Our guarantee ensures that we dispatch the products in time for them to have the opportunity to reach their destination. We do not guarantee the shipping company's on-time delivery. This means that when the package is handed over to the shipping company the day before the deadline, we have fulfilled our guarantee.
    • The guarantee only applies to stock items. We recommend contacting us before placing your order if you have any doubts.
    • We must receive your order before 12:00 for same-day dispatch with the delivery guarantee.

  • The delivery guarantee does NOT apply when:

    • If you wish to exercise your right to complain, and the product has been dispatched on time from our end, the delivery guarantee does not apply. Read more about the right to complain.
    • The address is provided correctly and without errors.
    • The guarantee only applies to the UK and islands with bridge connections.

  • What to do

    If your package hasn't arrived within the expected time, and the conditions are met, please contact us via email: info@jmband.co.uk We will then investigate where and why the error occurred. We strive to respond within 24 hours.

Tips for Faster Product Delivery

products in stock

Contact Information

Ensure that your contact information is correctly entered.

Production and Delivery Time

Check the expected production and delivery time for the desired product. JM Band offers both custom-made items and standard products.

Check Your Inbox

Verify your inbox for order confirmation. Also, consider checking your spam folder.

Fastest Delivery Option

Choose the fastest available delivery option when completing your purchase. Opt for order pickup at the post office instead of home delivery, as it tends to be quicker due to fewer stops by the shipping company.

Express Delivery

  • If you have an urgent order, feel free to reach out to us and inquire about express delivery options. If possible, we'll accommodate your request. You can contact us via email: info@jmband.eu or by phone: 0 204 578 1478
Next-Day_Delivery

Next-Day Delivery

We believe that the sooner you receive your products, the sooner you can create value for your customers. That's why we offer next-day delivery for all our standard items and in-stock products. Just keep in mind the production time and place your order before 12:00 PM to benefit from this service.

jm band free shipping

Qualify for Free Shipping

We aim to create the best shopping experience for you, which is why we offer the option to qualify for free shipping. If your purchase exceeds £130, we'll cover the shipping costs for you.

Terms for Free Shipping:
This free shipping offer applies when choosing delivery to a pickup point in the UK. Applies only to packages of less than 20 kg.

If you have any questions, please feel free to contact us

Find out what else JM Band can do